Business Administration Punjab PMS Paper I 2019

PUNJAB PUBLIC SERVICE COMMISSION
COMBINED COMPETITIVE EXAMINATION FOR
RECRUITMENT TO THE POSTS OF
PROVINCIAL MANAGEMENT SERVICE-2019

SUBJECT: BUSINESS ADMINISTRATION (PAPER – I)

TIME ALLOWED: THREE HOURS MAXIMUM MARKS: 100

NOTE: Attempt FIVE Questions in All. Attempt in Urdu or English.

Q. No. 1: Discuss the change in the role of a manager due to globalization and advancement in technology in the light of following issues:-
(a) Importance of customers (b) Importance of social media (c) Importance of innovation (d) Importance of sustainability (4 x 5 = 20 Marks)

Q. No. 2: Discuss the development of behavioral approach in the study of management. Also briefly discuss how managers today are making use of this knowledge. (20 Marks)

Q. Νο. 3: Why planning is important? Differentiate between different types of goals and plans. Also discuss current issues in planning. (20 Marks)

Q.No. 4: Explain the importance of the human resource management process and the external influences that might affect that process. (20 Marks)

Q. No. 5: Discuss the contributions made by the following in the management domain: (5 x 4 = 20 Marks)
(a) Fredrick Winslow Taylor (b) Max Weber (c) Henri Fayol (d) Elton Mayo (e) Douglas McGregor

Q.No. 6: (a) Why Training Need Analysis (TNA) is important for Human Resource Development of any organization?
(b) Discuss different types of training in an organization. (10 + 10 = 20 Marks)

Q. No. 7: Differentiate between the following terms: (4 x 5 = 20 Marks)
(a) Organic and Inorganic Organization (b) Horizontal and Vertical Structured Organization (c) Mission Culture and Clan Culture (d) Power and Authority

Q. No. 8: Discuss the following Decision Making Models: (4 x 5 = 20 Marks)
(a) Carnegie Model (b) Incremental Decision Model (c) Bounded Rationality Model (d) Rational Decision Making